Privacy Policy

Laam Spa ("Laam Spa," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, book an appointment, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can control your information and communications from us.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name

Email address

Mobile or telephone number

Appointment and booking information

Services you are interested in or have requested

Information submitted through contact forms

Communications you have with Laam Spa

Any other information you voluntarily provide through our website or services

We may also automatically collect certain technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

Laam Spa may use the information we collect to:

Schedule and manage appointments

Send appointment confirmations and reminders

Provide requested services and customer support

Respond to questions and inquiries

Communicate with you about services you have requested

Send service-related notifications

Send promotional offers, discounts, or updates when you have provided the appropriate consent

Improve our website, services, and customer experience

Maintain records and comply with applicable legal requirements

Prevent fraud, abuse, or unauthorized activity

3. SMS and Text Messaging

If you voluntarily provide your mobile phone number and separately consent to receive text messages from Laam Spa, we may send you SMS/MMS messages related to the messaging program for which you provided consent.

Depending on the consent you provide, messages may include:

Appointment confirmations

Appointment reminders

Scheduling and service updates

Responses to customer inquiries

Special offers and promotions

Discounts and other marketing communications

Message frequency may vary. Message and data rates may apply.

You are not required to consent to receive marketing text messages as a condition of purchasing any goods or services from Laam Spa.

Where applicable, you may opt out of marketing or other recurring text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided below.

Opting out of marketing messages will not prevent you from receiving essential communications that are necessary to provide a service you have requested, where permitted by applicable law and where such communications are otherwise appropriate.

4. SMS Consent and Mobile Information

Your consent to receive text messages is voluntary and is not required to use our services, submit an inquiry, or make an appointment.

SMS consent is specific to Laam Spa and the messaging purpose described at the time consent is collected. Consent is not transferable or assignable.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support our business operations, such as customer service, appointment management, or messaging services, is permitted when necessary to provide those services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or exchange your mobile phone number or SMS consent information for marketing purposes.

5. How We Share Information

We may share personal information with trusted service providers who help us operate our business, such as:

Appointment and scheduling providers

Website and hosting providers

Customer relationship management systems

Communication and messaging providers

Technology and analytics providers

Customer support providers

These service providers may only use information as necessary to provide services to us and are not authorized to use your SMS opt-in or consent information for their own independent marketing purposes.

We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, employees, or property.

We do not sell or share mobile information or SMS opt-in/consent data with third parties or affiliates for their own marketing or promotional purposes.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and improve our services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements.

9. Your Choices and Rights

Depending on applicable law, you may have the right to:

Request access to personal information we maintain about you

Request correction of inaccurate information

Request deletion of certain personal information

Withdraw marketing communications consent

Opt out of marketing SMS messages by replying STOP

Request assistance regarding your personal information

To make a privacy-related request, please contact us using the information below.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Laam Spa is not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our messaging practices, please contact us:

Laam Spa

Website: https://laamspa.com/

Email: [email protected]

By using our website or providing information to Laam Spa, you acknowledge that you have read and understood this Privacy Policy.